Refund Policy

Refund Policy for Digital Products

At eSIM Spaza, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we are here to assist you with your concerns. Please read our refund policy carefully to understand your rights and responsibilities.

Eligibility for Refunds

We offer a 7-day refund policy for eSIM purchases. Refund requests must be submitted within 7 days of your purchase date. To qualify for a refund, the following conditions must be met:

  1. The eSIM has not been activated or used.
  2. The ICCID (Integrated Circuit Card Identifier) must be provided.
  3. The order number associated with the purchase is included.

Refund Process

To start a return, please follow the steps below:

  1. Contact Us: Reach out to our customer support team at support@esimspaza.com.
    • In your email, include your order details and the ICCID.
    • Briefly explain the reason for your return.
  2. Provide ICCID: Ensure the ICCID (Integrated Circuit Card Identifier) is included in your email. You can find this information in the eSIM delivery email you received.
  3. Review and Approval: Once we receive your refund request and ICCID, our team will review the details to confirm eligibility. If your request is accepted, you will be notified via email.
  4. Refund Confirmation: If approved, your purchase will be refunded in full. Refunds will be processed back to your original payment method within 7-10 business days.

Important Notes

  • Refunds are only applicable to unactivated eSIMs.
  • Any eSIM that has been activated or used is not eligible for a refund.
  • Refund processing times may vary depending on your bank or payment provider.

If you have any questions or need further assistance, don’t hesitate to contact us at support@esimspaza.com. We are here to help!