FAQs
APNs are set by default in iOS devices, with the exception of Japan.
iOS: Japan – please set the APN as “vmobile.jp”.
For Android, you may need to enter manually in some case.
If you have no internet connection after arriving in Japan, please follow the steps below.
Open the “Settings” app on your iPhone and change the APN settings:
- Click “Mobile Data” or “Cellular Network”.
- Select “Mobile data network” or “Cellular data network.”
- Under “Mobile Data” or “Cellular Data”, scroll down to find the “APN” field and enter vmobile.jp After the operation is completed, then turn on roaming for eSIM.
All the APNs can be set by default without actions needed from customers.
Hotspot sharing and tethering is supported by default as well. In the case of Japan, please configure as follows:
For accessing your APN settings please follow below instructions
For Android:
- Go to Settings > Connections > Mobile Networks > Access Point Names (APN).
- Tap Add or + to create a new APN
For iPhone (iOS):
- Go to Settings > Mobile Data > Mobile Data Options > Mobile Data Network.
To change your settings, tap each field and enter the details
- Yes, on dual SIM devices, you can use both a physical SIM and an eSIM. You can select which SIM to use for cellular data and set the default voice line.
- Yes, turn on data roaming for your eSIM and turn off roaming for your home SIM to avoid high charges. Go to “Settings” > “Cellular” > “Data Roaming.”
- Yes, iPhones can store 10 eSIMs, and Androids can store 5-7 eSIMs. Only one eSIM can be active at a time. Label eSIMs to avoid confusion.
- No, each QR code can be scanned only once and is tied to a unique device ID.
- On iOS, APNs are preconfigured except for Japan (set APN to be “vmobile.jp”). For Android issues, contact customer service for support.
eSIMs CAN be reinstalled from the same QR code they were installed with, in the case they were deleted.
Users can scan the same QR code as used in the initial installation and re-add the eSIM profile in the case of a eSIM deletion. The reinstall process can only be done with one
QR codes can not, however, be shared with another device.
Full Supported Country List
Here is a list of currently supported countries:
- Åland Islands
- Albania
- Algeria
- Argentina
- Armenia
- Australia
- Austria
- Azerbaijan
- Bahrain
- Bangladesh
- Belgium
- Bosnia and Herzegovina
- Botswana
- Brazil
- Brunei Darussalam
- Bulgaria
- Burkina Faso
- Burkina Faso
- Cambodia
- Cameroon
- Canada
- Central African Republic
- Chad
- Chile
- China
- Colombia
- Congo
- Costa Rica
- Côte d’Ivoire
- Croatia
- Cyprus
- Czech Republic
- Democratic Republic of the Congo
- Denmark
- Ecuador
- Egypt
- El Salvador
- Estonia
- Finland
- France
- French West Indies
- Gabon
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Guatemala
- Guernsey
- Guinea-Bissau
- Honduras
- Hong Kong (China)
- Hungary
- Iceland
- India
- Indonesia
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Jersey
- Jordan
- Kenya
- Kiribati
- Kosovo
- Kuwait
- Latvia
- Liberia
- Liechtenstein
- Lithuania
- Luxembourg
- Macao (China)
- Madagascar
- Malawi
- Malaysia
- Mali
- Malta
- Mexico
- Monaco
- Mongolia
- Morocco
- Mozambique
- Myanmar
- Nepal
- Netherlands
- New Zealand
- Nicaragua
- Niger
- Nigeria
- North Macedonia
- North Macedonia
- Norway
- Oman
- Pakistan
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Réunion
- Romania
- Russia
- Samoa
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sudan
- Swaziland
- Sweden
- Switzerland
- Taiwan
- Tanzania
- Thailand
- Timor-Leste
- Tunisia
- Turkey
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Vietnam
- Yemen
- Zambia
You can request a refund of any unused eSIM purchased. Simply email us or use the contact us form.
eSIM Troubleshooting
- Make sure you have selected the newly purchased eSIM as your Cellular Data (Setting -> Cellular -> Cellular Data -> Select eSIM) and it is “On”
- Toggle “On” Data Roaming, on the new eSIM.
Look for network connectivity bars.
a. If there are bars, you have connected to a tower.
b. If there is a “No Signal” showing you have not yet connected to a tower. - In case you have no signal, restart your device, so you have a fresh network connection.
If you have a signal, but no data, you can try to manually select the data network.
Tips:
- It can take several minutes to an hour to connect the first time.
- Turn off any VPN settings.
- Turn the eSIM on and off.
If you can not install your eSIM:
- Make sure your device is unlocked. eSIM is not available for any locked device and contracted device. Please contact your carrier for more information of unlocking your device.
- Make sure your device supports esim
- Make sure your device has a strong data connection. eSIM profiles are downloaded and must traverse a strong data network.
- Make sure your device is not behind a firewall.
- Make sure your QR code has not previously been been scanned by another device.
You may have used up all your data. Sometimes data usage is not real-time measurement.
For precise data usage, you can go to system Setting->Cellular to check your data consumption.
DO NOT delete your eSIM when you haven’t used up your data.
- Try to reinstall from the original QR code.
- If you accidentally delete your eSIM after your activation, you may have to purchase a new eSIM.
Your eSIM won’t be available to transfer if you have already activated. You could still enjoy eSIM if you haven’t activated it before changing the device.